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FAQs

Below are the most frequently asked questions, however, feel free to contact us directly if your question is not listed here!

QuestionI'm interested in a custom illustration, what is the process?

AnswerOnce you contact us, we will conduct a consultation with you via email or phone in order to gather more information about what you are looking for. Part of this involves us gaining a better understanding of you, your business or your upcoming event; something we want to reflect through the artwork that we design for you. We will then provide you with an estimate. Once you agree to the estimate and make a downpayment (1/3 of the amount quoted), we will move forward with the project. Initially, we will provide you with at least three sketches or designs to choose from. We will then provide two complimentary rounds of proofs, please keep in mind that any additional proofs are $10 per round of changes. We will keep you informed throughout the project and make sure that you have a "voice" in the final product.


QuestionWhat are your prices?

AnswerPrices for custom illustrations and branding graphics are determined on a job by job basis. This is because pricing is dependent on the breadth of the services provided. Please contact us and we will be glad to provide you with an estimate.


 

QuestionWhat is the turn around time for custom work?

AnswerIt depends on the project and other competing deadlines. Our projects can generally be turned around in 1 to 2 weeks (on average).


 

QuestionI am interested in a service that I do not see listed on your site, can you still produce it?

AnswerMostly likely yes! We've listed the most commonly requested services but we're certainly open to other services. Contact us and we will get back to you shortly.


 

QuestionWhat forms of payment to you accept?

AnswerWe accept payment through Paypal. This means you may either pay through your Paypal account or using a debit or credit card.


 

 

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